1.The range of terms and validity

1.1. The terms are valid between the person (hereinafter Customer) and the webpage www.hostelnele.ee (hereinafter Hostel Nele online booking) owner Foor Jõhvi OÜ (hereinafter Hostel Nele) for the legal relations while purchasing products and services via Hostel Nele online booking.

1.2. Purchasing services and products via Hostel Nele online booking there are legal acts of the Estonian Republic regulating the legal rights in addition to current terms and conditions.

1.3. The transactions made at the online booking must be made by a capable person at least 18 years of age.

1.4. The Hostel Nele maintains the right to ask for the provision of proof of age identification and decline the minor’s order.

2. Price

2.1. All prices are in Euros and include the taxes regulated by the Estonian Republic. Prices shown in the ordering system in other currencies are informative.

2.2. Observe carefully the selected price information. Prepayment is obligatory for some prices. If you cancel a price of a prepayment condition, then the hotel has the right not to return the prepaid amount.

2.3. If you have not paid in advance for a hostel room, you will be charged upon arrival in local currency. In the hostell, you can pay in cash

3. Products that require prepayment

3.1. The product that require prepayment, selected by the customer from Hostel Nele online booking, must be paid in the full amount. By making the payment, the customer will assure that he/she has fully read and accepted the terms and conditions provided by the service provider of the e-store.

3.2. The amount specified in the online booking system is payable by bank transfer based on the invoice from Hostel Nele through the following banks:

Estonia: Swedbank, SEB, Nordea, Danske, LHV and Krediidipank
· Latvia: Swedbank, SEB, Citadele and Nordea
· Lithuania: SEB and Nordea
· Finland: Nordea, Danske, Pohjola, Ålandsbanken, S-Pankki and Handelsbanken.

Our details:
IBAN: EE191010220039523014
Skandinaviska Enskilda Banken AS SEB Pank
Bank: AS SEB Pank, SWIFT kood: EEUHEE2X

4. Booking and confirmation

4.1. When making a booking, you are required to state your name, date of birth, phone number, address, arrival and departure date. Your booking is only confirmed after you receive the hostel’s booking confirmation. For faster confirmation of the hostel, you can contact the hostel by phone. +372 33 61 001 or by email Email: hostelnele@hot.ee

5. Cancelling the order and refund

5.1. Different cancellation policies and money refund terms vary depending on the accommodation and/or accommodation package rates, therefore, please always read the pricing information carefully. Terms about the cancellation, modification and money refund are written in the description of the accommodation and/or accommodation package price in the hostel online booking. If you cancel a price of a prepayment condition, the hotel has the right not to refund the prepaid amount.

5.2. To modify your booking, please make a new booking and cancel the previous one. Please note that the rate as well as the room type available for the new booking may have changed.

5.3. If you cancel a price of a prepayment condition, the hotel has the right not to refund the prepaid amount.

5.4. In case of non-arrival or later cancellation, the hostel reserves right to charge 100% of the first night as a No-Show fee. If hostel has any costs made specially for your reservation, you have to compensate them.

5.5. Your confirmation email will specify the exact cancellation due date which is the deadline you must cancel by in order to avoid any cancellation fee. Please check the hostel policies carefully.

6. Confidentiality

6.1. All personal information provided while making a purchase in the online booking are confidential and are treated by the requirements of the law of personal information.

6.2. The Hostel Nele has the right to collect personal information provided by the Client. Hostel Nele does not give out personal information to third parties without the consent from the customer, except in cases provided by law.

6.3. Personal data is processed by the information as prompted by the Client placing the booking (first and last name, address, telephone number, e-mail address)..

7. Obligations of the hostel to its guests and Terms & Conditions

7.1 If you have received an order confirmation of the room, but it turns out that the hostel cannot accommodate you to the booked room, then the hostel has an obligation to provide you with a room in better category free of charge or a room at the hostel of the same level.

8. Additional information

8.1. Arrival and departure
8.1.1. Arrival and departure. Your room is at your disposal from 14.00 (2 p.m.) on the date of arrival until 12.00 (12 p.m.) on the date of departure.

8.2. Smoking policy
8.2.1. Our hostel rooms are for non-smokers. If a hostel guest violates the ban on smoking, then the hotel has the right to require client-side costs.

8.3. Children.
8.3.1. One child under 6 years stays free of charge when using existing beds.

8.4. Pets in Hostel Nele
8.4.1. Pets are not allowed.

8.5. Parking
8.5.1. Parking is free of charge for hostel guests

9. Miscellaneous

9.1. All complaints regarding the purchase from the e-store between the customer and Hostel Nele will be resolved by negotiations. In case of no agreement, the customer has the right to turn to Consumer Protection. In case of complaints and questions not brought out in current terms and conditions the legal acts of Estonian Republic will be used.

Our details:
Company: FoorJõhvi OÜ
Reg. number: 10032703
VAT number: EE100120071
Hotel address: Kaare 11, Jõhvi
Legal address: Malmi 4, Jõhvi
Bank: AS SEB Pank
IBAN: EE191010220039523014
Tel: +372 33 61 001
E-mail: hostelnele@hot.ee

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